Residential Services Case Manager

Job Summary: The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care—person-centered, recovery-oriented, and trauma-informed—they focus on supporting progress in housing, income, and behavioral health. 

Essential duties / responsibilities:  

• Welcome new residents and support a smooth transition from homelessness to stable, supportive housing. 
• Manage a caseload of approximately 30 residents, with about 30% requiring high-level support. 
• Build proactive relationships through regular outreach to ensure residents are connected to services. 
• Conduct assessments and develop service plans focused on housing, income, and behavioral health stability. 
•  Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy). 
• Use Motivational Interviewing to support residents’ readiness for change. 
• Collaborate with team and community partners to plan positive resident activities. 
• Coordinate with internal departments to address behavioral health, income, and basic needs. 
• Maintain timely, accurate resident records and review caseload regularly. 
• Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.  
• Act as liaison with landlords, providers, and other relevant parties as permitted. 
• Track performance with supervisor to meet participant and agency goals. 
• Adheres to agency code of conduct. 
• Performs other duties as assigned. 

Requirements

Required Skills & Abilities: 

• Highly reliable, proactive, independent, and consistent. 
• Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care. 
• Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans. 
• Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs. 
• Strong communication, advocacy, interpersonal, and customer service skills. 
• Excellent organizational, time management, and attention to detail. 
• Proficient with Microsoft Office Suite or related software. 
• Able to work independently and collaboratively in a fast-paced environment. 
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. 

Education & Experiences: 

• High School Diploma or equivalent required. 
• Further education in a human service field a plus. 
• Experience with direct service or case management with vulnerable populations. 
• 1+ years’ experience with people currently or recently experiencing homelessness preferred. 
• Lived experience with homelessness and/or recovery a plus. 
• Driver’s license and reliable transportation strongly preferred. 
• Proficiency in English required; bilingual in Spanish preferred.