Recovery Coach Supervisor / Program Manager

The Program Manager is responsible for supervising both Certified Recovery Coaches, as well as the Recovery Center Peer Recovery Coaches. In addition, the Program Manager supports the Program Director manage the day-to-day programming at the Jamaica Plain Recovery Center. Victory Program’s Peer Recovery Support Center is a ‘recovery-oriented sanctuary anchored in the heart of the community,’ delivering peer-to-peer recovery support services, and providing a safe, supportive, healing space for individuals in recovery using a volunteer/member base, guided by peer staff, to deliver services and provide multiple pathways to recovery. The Program Manager reports to the Program Director for support and supervision.

Essential Functions:

• Provide supervision to both PRSC Peer Recovery Coaches and Certified Recovery Coaches and maintain an effective Recovery Coaching Team.
• Identify, recruit, and partner with recovery coaches and those who may be interested in recovery coaching throughout the agency. 
• Train and orient new recovery coaches PRSC and Agency policies and procedures.
• Support, develop, and coach Recovery Coaches and other peer workers. 
• Develop, with the Program Director, ongoing Volunteer and Peer Leader recruitment, orientation, and skills development. 
• Coordinate and develop, along with the Program Director, Recovery Coach programming. Coordinate and monitor activities to ensure that they are meeting the needs of the members and the center.
• Ensure that the center’s programming and activities are developed with members’ input and engagement and includes multiple pathways to recovery.
• Collaborating with Outreach and Engagement Specialist to provide outreach to the community and increase center membership, as well as ensure that programming is accessible and engaging.
• Collaborate and partner with community organizations, leaders and local treatment and recovery support service providers, coalitions and task forces, career centers and/or employment/housing organizations and criminal justice departments to promote the availability of the center, represent the recovery community, advocate for recovery, and ensure linkages to resources, supports, programs and services that benefit and address life needs of the membership.
• Work collaboratively with staff and peers to promote the shared philosophy that recovery is maintained in the community, and each individual’s recovery pathway should be respected and supported.
• Attend supervision with the Program Director or their designee.
• Enforce all policies and procedures of Victory Programs.
• Ensure, along with the Program Director, that there is adequate staff coverage and provide milieu coverage as needed.
• Act in accordance with Victory Programs Standards of Excellence & Philosophy Care, including maintaining professional ethics, boundaries, and client confidentiality, and working from a strength-based perspective.

Non-Essential Functions:

• Attend weekly staff meetings, trainings, seminars, workshops and rallies as requested by supervisor.
• Represent the program(s) in the community and to designated funders, as requested by supervisor.
• Participate and support the agency in program holiday events, State House rallies, fundraising and advocacy events, HIV/AIDS rally and walk, and any additional functions.
• Perform other duties as deemed necessary by your supervisor or his/her designee.

Required Qualifications:

The successful candidate is someone who has accepted their substance use history, has learned to live with and manage the daily challenges of recovery, and has attained a level of personal growth and healing that gives them the understanding, insight and motivation to help others.

• Current Certified Addiction Recovery Coach (CARC) certification required, and completion of Recovery Coach Supervision within 6 months of hire.
• High school or equivalent.
• Must demonstrate an understanding and belief in the recovery process and Recovery Oriented Systems of Care model.
• Must have knowledge of multiple pathways to recovery support systems, including but not limited to 12-step support groups, faith-based groups, harm reduction services, SMART Recovery, Life Ring; and providing direct service.
• Ability and willingness to share personal experiences of living with substance use/recovery to help educate, provide emotional support, and offer practical strategies to clients.
• Three strong professional references; 2 from supervisor or manager.

Preferred Qualifications:

• Ability to act with integrity and compassion and foster a culture of mission, trust, respect and accountability for outcomes.
• Ability to demonstrate cultural awareness and competency, including the ability to understand, respond and work effectively and with sensitivity with staff and members from diverse cultures and backgrounds.
• Familiarity with social media platforms. 
• Current TB assessment (may be obtained upon hire)
• CPR certification (may be obtained upon hire)
• Excellent working relationships that demonstrate effective boundaries with patients/families and staff.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Position Type: Full-time Exempt (40 hours) Tuesday – Friday 12pm – 8 pm; Saturday OR Sunday 9am – 5pm

Rate: $59,920 Annually

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.

Victory Programs has helped individuals and families in crisis for over 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 300 staff across over 30+ programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurance. Victory Programs offers a generous paid time off package to all employees including vacation, sick, and personal time as well as holidays. Upon hire, all staff are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation. These figures adjust based on full time or part time status and allocated vacation time increases with length of employment.