Family Support Associate

Family Support Associate

Program & Location: Taunton Family Center, Taunton

Education & Experience: High School Diploma or equivalent (GED) or relevant work &/or life experience

Pay Range: $18 - $20 per hour(dependent on experience?

Status: Per Diem

Schedule: 7am-4:30pm, 4pm-12am, 12am-8am

 

Benefits

• Medical Insurance   
• Dental Insurance   
• Vision Insurance   
• Long & short term disability  
• Discounted auto/home and renters insurance  
• 403b - Retirement  
• FSA & DSA  
• PMLA  
• Employee Assistance Program  
• Bonuses & Referral  
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach  
• Education days to use towards CEU's  
• Free meals at select programs and when available  
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year) 

About Us

SEMCOA's (Southeast Massachusetts Council on Advocacy) mission is to advocate for and provide support to individuals, families, and communities in the areas of substance use, mental illness, domestic violence, homelessness, and parenting.  SEMCOA operates four emergency assistance family shelters that provide supportive services to families and assist them with securing permanent housing. SEMCOA also provides residential recovery home treatment to individuals with substance use disorders, as well as transitional and permanent housing stability and support programs.  Our portfolio also includes two graduate sober houses, the Family Preservation Program, as well as Greater Brockton and Greater Attleboro Taunton Healthy Families programs.

Family Support Associate Qualifications 

• Minimum of a High School Diploma or equivalent (GED) or relevant work and/or life experience
• good written and communication skills
• ability to work with diverse populations
• Bilingual Haitian Creole, Spanish a plus
• Valid Mass Driver’s License required

Family Support Associate Requirements

• Ability to utilize the computer for all documents required during shifts assigned
• Adhere to professional ethics that are conducive to a healthy team environment
• Ability to set limits and enforce rules consistently
• CPR Certification
• Transportation of residents (Provide a copy of a valid Massachusetts driver’s license)
• Ability to lift up to 50lbs
• Ability to stand from 2.5 -5.5 hours daily

Family Support Associate Duties & Responsibilities

• Complete knowledge of all safety/security/emergency policies and procedures
• Ensure safety and security of the program while on shift
• Enforcement of program guidelines while respecting the dignity of the residents
• React to crisis situations and respond appropriately
• React to confrontations, defuse, and redirect
• Model appropriate parenting techniques-remind residents of proper communication and discipline practices
• Complete knowledge of 51A filing and company procedure
• Maintain strong rapport and open communication with residents
• Bring all concern/issues/questions regarding residents/staff/procedures to the supervisor
• Complete assigned duties on shift responsibility form during your shift
• Report any grievances per company policy
• Answer phones and greet visitors
• Complete facility checks during your shift
• Maintain all logs, files and memos
• Welcome residents, conduct entrance orientation and paperwork
• Conduct exit paperwork at a resident’s departure
• Perform any other duties that are assigned by the Program Director