Case Management Specialist

Case Management Specialist- Single Parent House

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive, and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals. 

SUMMARY 

The Case Management Specialist will provide case management support to pregnant and parenting youth at Bridge’s Single Parent House (SPH) in Brighton. The Case Manager Specialist will have demonstrated the ability to complete housing applications and obtain vital records/resources with young adults. Additionally, this position will provide individual and group work with youth teaching life skills such as budgeting/financial management, employment readiness and stress management curriculums, parent management, etc. 

ESSENTIAL JOB FUNCTIONS

• Meet each resident staying in the SPH a minimum of once a week for case management. 
• Maintain up to date service plans that include goals around housing, education, employment, and behavioral health. 
• Meet with YYA to provide assistance in getting IDs and vital documents and general resources.
• Utilize Motivational Interviewing (MI) and Collaborative Problem Solving (CPS) to engage youth around behavioral health and substance use. 
• Complete CHAMPS Housing applications with youth.
• Complete Housing Navigator searches and housing applications.
• Provide milieu coverage as needed.
• Document all youth interactions in ETO, Bridge’s electronic records system.
• Provide life skills groups to residents including financial management, building credit, establishing routines, managing stress, etc. 
• Follow all of Bridge’s policies and procedures.
• Provide residents with advocacy, referrals, and supportive counseling, as necessary.
• Redirect inappropriate conversation and behaviors from youth, as necessary. 
• Create a welcoming environment for youth (monitoring music/TV volume, lights, etc.) that is trauma informed and sensitive to the diverse groups of young people using Bridge.

ADMINISTRATIVE MANAGEMENT

• Maintain program statistics and client records. 
• Document all interactions with YYA in ETO
• Create individual service plans and YYA progress towards meeting their goals.
• Complete HUD assessments as required.
• Other duties as assigned. 

EDUCATION, QUALIFICATIONS & EXPERIENCE

• Master’s degree in social work or related field is strongly preferred. 
• Proficient in Microsoft programs (excel, word, etc.) and utilizing electronic record systems.
• Experience assisting individuals in obtaining housing.
• Experience assisting people in getting IDs and vital records.
• Excellent written and verbal communication skills
• Experience facilitating skills-based groups (i.e., financial management, budgeting, life skills, etc.)
• Experience using Motivational Interviewing and/or Collaborative Problem Solving   
• 5 years of clinical/case management experience with youth and young adult populations

• Comfort and confidence working in a fast-paced, dynamic work environment. 
• Ability to develop and maintain professional working relationships with residents, team members, and supervisors.
• Ability to work effectively with diverse populations and cultural groups. 

COMPENSATION & BENEFITS

The hourly rate for this role is set at $64,000 annually.

Bridge Over Troubled Waters offers a competitive benefits package that includes:

• Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
• Health, dental, and vision insurance
• 401(K) with 3% matching contributions after one year of employment
• Employer sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability and life insurance.

Bridge Over Troubled Waters, Inc.is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, gender identity, national origin, genetic information, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.

At Bridge Over Troubled Waters, we strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require one to participate in the recruitment, selection, and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at recruiter@bridgeotw.org and we will work with you to meet your accessibility needs.