Bilingual Program Assistant for Workforce Development

FLSA Status: Non Exempt

Pay range: Low $21.31 per hour   High $23.44 per hour  

Schedule: Monday – Friday between the hours of 7:30 am to 3:30 pm. 

Job Summary:  The Program Assistant plays a critical role in providing administrative support for the WFD program and creating an environment that is safe and welcoming, while upholding the core values and mission of the SFH WFD department. Acting in an engaging, positive, and proactive way, the Bilingual Program Assistant provides information to convey to St Francis House guests, clients the connection between employment and secure housing. This includes connecting them to SFH staff for further support. The Program Assistant works closely with an integrated team of service providers across the agency that is committed to stabilizing homeless adults in employment, behavioral health and housing.  

Essential duties / responsibilities:  

•  Welcomes all visitors and helps them navigate the facility and understand the programs and services offered. 
• Acts as the main contact point for general department inquiries.  
• Distributes and accepts program applications and sets up appointments for program participants as needed.  
• Responsible for assisting with the coordination of all aspects of MAP graduation events including scheduling, creating the MAP graduation certificates, and the MAP Graduation Programs. This also might include (as necessary) ordering food and supplies, connecting with IT for setting up technical support, etc.  
• Provides follow-up retention outreach and support for former clients as requested by Managers or the Director.  
• Answers and directs telephone calls, emails, faxes and mail. Maintains up-to-date and accurate records and enters data in all applicable databases.  
•  Compiles and submits purchase receipts, maintains office supply inventory, and orders or restocks supplies as needed.
• Collaborates proactively with colleagues within the department as well as across SFH departments.  
• Works as part of a team with Program Assistants from Behavioral Health and Housing to ensure consistency across departments.  
• Support coverage of Studio Shine as needed. Support WFD staff with projects as needed.  
• Adheres to agency code of conduct.  
• Performs other duties as assigned   

Requirements

Required Skills & Abilities: 

•  High School Diploma or equivalent required · Bachelor’s degree in human services or related field preferred. · Experience working with people who have experienced homelessness or in a human services setting preferred. · Lived experience of homelessness and/or recovery a plus Bilingual Spanish/English (verbal and written) 
• Customer service and administrative support: scheduling, event coordination, record-keeping, and supporting multiple staff 
• Data entry, ordering, tracking, and restocking office/program supplies with attention to detail 
• Proficient in Microsoft Office (Word, Excel, Outlook) and quick to learn new software/databases 
• Excellent verbal and written communication 
• Ability to multitask in a fast-paced, high-pressure environment 

Education & Experiences: 

• High School Diploma or equivalent required.  
• Bachelor’s degree in human services or related field preferred. 
• Experience working with people who have experienced homelessness or in a human services setting preferred. 
• Lived experience of homelessness and/or recovery a plus 

Physical Requirements: 

SFH is an Equal Employment Opportunity Employer committed to a   diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived   experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and   People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.