Responding to Racism from Clients

This advanced training provides response and reporting protocols and tools to respectfully respond to clients who express racism at staff, and strategies for effectively supporting staff who’ve been harmed. Through exercises, role plays and using Human In Common’s communication templates, participants develop skills to respond to racism from clients.

Part I

• Community agreements for respectful engagement
• Overview of institutional obligations to clients, staff and the agency
• Reflective Listening
• Inhibiting and encouraging factors for responding to client racism
• Tools and dialogue templates for responding to racism from clients
• Scenario practice
• Strategies to set up clients for success

Part II

• Motivational Interviewing techniques to encourage shifts in client behavior

Part III

• Title Vll and EEOC definitions of harassment
• Client rejection of providers: assessment and response strategies
• Scenario practice
• Protocols for reporting and responding to incidents of racism
• Practices to support staff who have been targeted
• Strategies to facilitate team debriefing sessions