Implementing a CLAS Self-Assessment and Workplan to Increase Racial Equity in Client Services

This advanced training is essential for those in leadership, supervisory, and decision-making positions who are interested in effective solutions for advancing health equity in their service area. CLAS (Culturally and Linguistically Appropriate Services) Standards require effective, equitable, understandable, and respectful quality care and services that are responsive to the needs of culturally and linguistically diverse communities. This training positions participants to complete the CLAS Self-Assessment, required of all DPH vendors, as well as a corresponding CLAS Workplan with specific goals and action steps. Topics include: 

• Overview of CLAS Self-Assessment
• Assessment strategies for identifying diversity strengths, gaps, needs and priorities
• Developing SMARTIE goals (Specific, Measurable, Attainable, Realistic, Timebound, Inclusive and Equitable)
• Developing a strategic workplan to meet CLAS Standards
• Creating partnerships with organizations serving communities of color
• Creating committees and coalitions for inclusive, accountable decision making

Learning Objectives

Upon completion of this training, participants will be able to:

• Utilize a CLAS Standards Assessment Tool to identify diversity strengths and gaps within the workplace
• Develop a CLAS Workplan with a minimum of 3 goals and 6 objectives
• Identify a minimum of 3 methods for collecting data to identify the needs and priorities of people of color in the service area.  
• Identify a minimum of 3 strategies to collaborate with organizations serving marginalized populations
• Develop at least 3 practices to ensure accountability to clients of color