Description:
This interactive training is ideal for human resources, supervisors, diversity committee members and anyone who leads teams and facilitates conflict resolution. There is often a misperception that people of marginalized identities have the same perceptions and values when it comes to diversity. When cultural values, beliefs and traumas bump up against each other, it can create painful divisions that impact work performance, workplace culture and feelings of belonging. Mindful Dialogue is a method of engaging in cooperative rather than competitive dialogue; it invites staff to examine their own position and beliefs, and be open to the perspective of the other person. Participants will learn to use Human In Common’s unique Mindful Dialogue template to facilitate dialogue between people who are experiencing diversity-related conflict and a breakdown in communication. Participants will learn strategies to uphold the dignity of each person and support working together to peacefully resolve conflict, increase trust and rapport and improve workplace culture. Topics include:
● When to use and avoid Mindful Dialogue
● Reflective listening exercises
● Steps for facilitating Mindful Dialogue
● Using Mindful Dialogue to create a healthy workplace culture
● Enhancing perspective-taking when values and traumas bump up against each other
● Strategies for navigating gridlock
● Pitfalls to avoid when facilitating Mindful Dialogue
● Multiple scenarios for practice
Learning Objectives:
Upon completion of this training, participants will be able to:
● Identify a minimum of 3 factors for determining the appropriateness of using Mindful Dialogue
● Identify a minimum of 3 instances when Mindful Dialogue would not be appropriate
● Identify a minimum of 4 steps involved in Mindful Dialogue
● Identify at least 3 skills for effective facilitation
● Identify at least 2 practices to further support staff who are experiencing diversity-related conflict
● Identify at least 2 pitfalls to avoid when facilitating Mindful Dialogue
Sponsored by: MA Department of Public Health, Bureau of Substance Addiction Services, Human in Common & Adept Educational Institute, Inc.
