When staff of diverse identities, different levels of institutional power, and varying levels of diversity training engage in the workplace – especially in high pressure health and human services contexts – different perceptions may lead to conflict, causing a breakdown in communication and trust. Through exercises, role plays and using Human In Common’s communication templates, participants will develop skills to communicate through conflict and across difference and increase awareness and empathy. This training will also provide participants with tools to develop action steps, protocols and strategies to repair and heal.
Massachusetts League of Community Health Centers 16 Brooks Street Worcester, MA 01606 United States