Many professionals working in health and human services experience racial bias from clients and, too often, agencies don’t know how to respond. Because of mental illness, substance use disorders and other factors, many administrators and practitioners believe there is nothing that can be done to prevent or respond to biased behavior from clients. This can create a stressful and demoralizing workplace culture for staff who are on the receiving end of harmful behavior. Additionally, not responding to racist behavior implies that the behavior is normal and acceptable, creating risk to clients. This training will introduce the use of Motivational Interviewing to respectfully and effectively respond to racial bias from clients to support clients in identifying their own motivation to change and create a more respectful workplace and services culture.
Topics include:
Learning Objectives: Upon completion of this training, participants will be able to:
