**you must attend both training days to obtain credit**
This advanced training is essential for those in leadership, supervisory and frontline service roles who are interested in solutions for advancing equity and inclusion in client services. The national CLAS (Culturally and Linguistically Appropriate Services) Standards provide a valuable framework for advancing diversity, equity, inclusion and accessibility in client services. CLAS Standards require effective, equitable, understandable, and respectful quality care and services that are responsive to needs of culturally and linguistically diverse communities. This training will enhance agencies’ abilities to meet the needs of people of diverse cultural, religious, racial, and linguistic backgrounds, disability status, socioeconomic status, genders, and sexual orientations.
Topics include:
● Community Agreements for respectful engagement
● Barriers that prevent marginalized populations from accessing services
● Health equity and data on health inequities
● Overview of CLAS Standards
● The History of Bias in Mental Health Services
● Practices to ensure communication access
● Accessibility basics and best practices
● Trauma informed practices
● Cultural humility and cultural competence
● Creating CLASy mission statements
● Data sources to identify CLAS strengths, gaps, needs and priorities
● Ethics of serving marginalized communities of which you are not a member
● Building coalitions and committees for CLASy decision making and accountability
● Pitfalls to avoid when advancing equity in client services
Learning Objectives:
Upon completion of this training, participants will be able to:
● Identify a minimum of 3 examples of bias in the history of mental health services
● Identify a minimum of 3 pitfalls to avoid when striving to advance equity in client services
● Identify a minimum of 3 trauma informed practices
● Identify a minimum of 3 methods for collecting data to identify the needs and priorities of marginalized communities in the service area.
● Identify a minimum of 3 practices to improve communication access
● Identify a minimum of 3 practices to ensure accessibility
● Develop at least 3 practices to ensure accountability to clients of culturally and linguistically diverse populations
