Responding to Racism from Clients

Description: 

This advanced training provides response and reporting protocols and tools to respectfully respond to clients who express racism at staff, and strategies for effectively supporting staff who’ve been harmed. Through exercises, role plays and using Human In Common’s communication templates, participants develop skills to respond to racism from clients.

Part I

• Community agreements for respectful engagement

• Overview of institutional obligations to clients, staff and the agency

• Reflective Listening

• Inhibiting and encouraging factors for responding to client racism

• Tools and dialogue templates for responding to racism from clients

• Scenario practice

• Strategies to set up clients for success

Part II

• Motivational Interviewing techniques to encourage shifts in client behavior

Part III

• Title Vll and EEOC definitions of harassment

• Client rejection of providers: assessment and response strategies

• Scenario practice

• Protocols for reporting and responding to incidents of racism

• Practices to support staff who have been targeted

• Strategies to facilitate team debriefing sessions

Learning Objectives:

By the end of this training, participants should be able to:

• Identify at least 2 common inhibiting factors for responding to racism from clients

• Identify at least 3 reasons why a client would benefit from unlearning racism

• Identify at least 3 reasons why a client may reject a provider based on social identity

• List at least 3 questions to assess a client’s request for provider reassignment

• List at least 3 strategies for responding to racism from clients

• Provide at least 2 benefits of using motivational interviewing

• Identify a minimum of 3 motivational interviewing questions to address racism from clients

• Demonstrate at least 3 statements to support an employee who has experienced racism from a client

• Identify at least 3 possible reporting and response protocols