Seven strategies to improve access, retention, handoffs, no shows—a NIATx Process Improvement Training

DESCRIPTION:

This foundational training provides theory and practice in the process improvement strategies that have helped Massachusetts agencies transform their service to meet increased and rapidly changing demands.  Process improvement is widely used to fix problems of access and retention, to remove barriers and burdens to entering treatment, and to implement evidence-based approaches. 

Participants will be working with the seven strategies to create an implementable improvement plan to bring back to the agency.  The training is adaptable to a group of clinicians from a single unit, as well as individual staff, supervisors, program directors, and those contemplating adding improvement teams to their agency.   All participants of this fundamentals will be eligible for the 2020 NIATx Change Leader Training.  For a two-minute overview of NIATx: https://youtu.be/Te3FV1YoE-4 

OBJECTIVES:

Upon completion of this course, participants will be able to:

• Identify the need for a clear aim from the agency to drive improvement efforts
• Identify key elements of the change leader role in organizing an effective change team
• Identify and understand three of the tools used in improvement projects—the walk through, flow charting, and nominal group technique
• Identify the four stages of the Plan-Do Study-Act rapid cycle change model
• Identify two examples of outcome and interim metrics collected to insure that the change is an improvement