One of the most difficult tasks for staff in human services work is to successfully respond and react to agitated clients. While many trainings teach de-escalation approaches, few are explicitly grounded in an understanding of how trauma and stress affect the brain. And even fewer acknowledge that responding to an escalation requires the professional to override their natural “fight-flight-freeze” instincts. This full-day workshop uses lecture, discussion, case studies and scenarios to build skills and confidence in effectively and appropriately responding and calming upset clients. Guided by frameworks of Trauma-Informed Care, Motivational Interviewing, and Behavioral Change Theories, the training will educate, inform, and inspire service providers to improve practices and approaches.
Upon completion of this program, participants will be able to:
- Identify three ways trauma impacts client reactions to the enforcement of rules.
- Utilize three crisis de-escalation and intervention techniques to effectively respond to the an upset client.
- Explain three reasons boundaries are important and difficult in human services work.
- Create a realistic self-care plan.
- Apply the principles of Trauma -Informed Consequences to current program protocol.
- Enhance their ability to hold clients accountable for their behaviors while maintaining positive relationships.